Refund policy


Lucky Seven Returns & Refunds Policy

Registered name of Lucky Seven 
Registered address: Unit 7, Victoria Enterprise Estate, Victoria Avenue, Peacehaven, BN108HJ, United Kingdom

Welcome to Lucky Seven! By making a purchase on our website, you agree to the terms and conditions outlined below. These policies are in place to ensure a clear understanding between us and our valued customers, protecting both parties and setting clear expectations.

Important: Please do not return any items without first contacting us at infoluckysevenstore@gmail.com

Returns

We accept returns within 14 days of receiving your order.

All items must be returned in their original, unworn, unwashed condition, with tags attached and in original packaging.

Due to the customised or limited nature of some products, returns on personalised or made-to-order items are not accepted unless faulty. Please carefully review this policy before finalising your purchase.

Sale Items

All sale items, discounted items, and clearance/old stock are strictly non-returnable and non-refundable, unless the item is faulty under your statutory rights.

By purchasing a sale item, you acknowledge and accept that:

  • Sale items are final sale

  • They cannot be returned, refunded, or exchanged for size, preference, or change of mind

  • This includes end-of-line products, old stock, and promotional discounts

This does not affect your rights in the case of faulty or misdescribed goods.

Print, Production & Design Variations

Please note that some products are produced using different stock blanks or production methods depending on availability from talent and/or suppliers.

As a result:

  • Print placement, colour tones, fabric base, or garment brand may vary slightly from the website mockups

  • These variations are normal and do not constitute a fault

  • Such differences are not grounds for a return or refund

We always aim to match the product listing as closely as possible, but minor production variations may occur due to availability.

Faulty Goods

If the goods you receive are faulty, not as described, or do not meet the specified criteria, you are entitled to a refund or exchange under UK consumer protection law. This is in addition to your statutory rights and is unaffected by our returns policy.

Timeframe for Reporting Issues

Please report any issues with faulty goods within 14 days of receiving your order so we can resolve the issue promptly.

Shipping Costs for Faulty Returns

If the item is confirmed to be faulty or not as described, we will cover the return shipping cost.
If a return is agreed for any other reason, you are responsible for the return shipping costs.

Please contact infoluckysevenstore@gmail.com

Timeframe for Reporting Issues:


Please report any issues with faulty goods within 14 days of receiving your order. This will allow us to promptly address the problem and arrange for a replacement or refund.

Shipping Costs for Returns:


If the item is confirmed to be faulty or not as described we will cover the shipping cost. You must cover the shipping costs associated with returning the item to us if a return agreed. Please contact us at infoluckysevenstore@gmail.com for further instructions.

Late or Missing Refunds


If you are expecting a refund but have not received it, please follow these steps:

  • Check your bank account to ensure the refund has not already been processed.
  • Contact your credit card provider as there might be a delay before the refund is officially posted.
  • Reach out to your bank since there may be additional processing time before the refund appears in your account.

If you’ve completed these steps and still have not received your refund, please contact us at infoluckysevenstore@gmail.com

Exchanges


We only replace items if they are defective or damaged after an investigation. If you need to exchange a defective or damaged item for the same product, please contact us at infoluckyseven@gmail.com for further instructions.

Shipping

To initiate any return or exchange, you must contact infoluckysevenstore@gmail.com

Please note:

  • You are responsible for return shipping costs unless the item is faulty or not as described

  • Shipping costs are non-refundable

  • For items over £75, we strongly recommend using tracked or insured shipping

  • We cannot guarantee receipt of returned items without tracking

Alternative Dispute Resolution (ADR)


If you are not satisfied with our handling of a return, refund, or exchange, you may be entitled to use the EU’s Online Dispute Resolution (ODR) platform to facilitate the resolution of disputes. This service can help resolve issues without the need for court proceedings.

Thank you for shopping with Lucky Seven! We appreciate your understanding and support.